FREE Worldwide shipping - 100% money back guarantee - One tree planted for every pack sold!

Contact us

Facebook Messenger

Quick chat? click on the bottom right Facebook Messenger icon and we’ll get back to you straight away

(Click the icon bottom right)

1-2 hour response

Instagram DM

Send us a photo of you with our products, discuss influencer partnerships or just say hey!

@ecopen.club

2-3 hour response

The traditional way

The best way for official things like business enquiries or order issues.

founders@ecopen.club

1-3 day response

Popular Help

  • We’ve partnered with One Tree Planted to help with reforestation efforts for the Australian bushfires. Every month, we take count of how many packs sold and donate the equivalent in $USD. So if we sell 500 10-packs of pens this month, that’s 500 trees planted!

  • Our pens are packaged entirely plastic-free and in the most eco-friendly way:

    • Our envelopes are made from recycled paper
    • The tape we use is adhesive kraft paper
    • All marketing materials are printed on recycled paper
    • The pens are packed in a custom printed linen bag (it’s one of the most sustainable materials)
    • For the majority of our orders, we send through Sendle, who are carbon-neutral
    • All ink we use is soy-based

    Click here to see an example photo of our packaging (via Instagram)

     

  • Our pens are very eco-friendly! The Clicker pens are 50% less plastic than traditional pens and the Earth pen is a whopping 85% less plastic. The paper used is from a Forest Stewardship Council certified factory and the majority of our paper used is recycled. The very small percentage of plastic we use in our pens is easily recyclable (unlike many bioplastics). On top of that, we plant an entire tree for every pack sold and offset more carbon than we emit.

    For more information, see our why paper pens page.

     

  • We’re so confident you’re going to love our pens, so we’re offering a 100% satisfaction and money-back guarantee. If for whatever reason you aren’t happy with our products, we can offer you a full refund, no questions asked! Please see the terms section and follow the instructions.

  • What a shame! But these things happen! All you need to do is fill in our returns form and we’ll send you a pre-paid return label you can stick ontop our envelope to send back. As the envelope has been opened before, please make sure the flap is secured correctly.

    View our returns form

  • Shipping is FREE! We don’t like companies that try and make money off shipping, we think it’s a bad experience.

  • For sure! You can print your brand on our pens. We keep a certain amount of unbranded pens for custom printing. There is a minimum order quantity (at least 250). Email us at founders@ecopen.club for more information and pricing. Alternatively, you can just DM us on Instagram, we’re always on there…