I have a great product idea! Can I send it to you?
Of course! We would love to have your insights on how we can improve our products. We are a young and small team so any suggestions you have are more than welcome. Flick us an email to [email protected] and we can take it from there.
I want to promote Ecopens on my Instagram
We are always looking for cool, talented people to show off our pens, especially on Instagram. For any collabs or influencer requests please email us at [email protected]
Do you sell your products anywhere else?
Not presently. We are certainly interested in wholesale orders, so if you’re a store then please let us know at [email protected]
Do you offer educational discounts?
We do! We offer discounts on bulk orders to schools and a 10% discount to students. Email us your student ID and we will send you a unique discount code.
Can I have my logo on these pens?
For sure! You can print your brand on our pens. We offer enterprise solutions but there is a minimum order quantity. Email us at [email protected]
What payment methods do you accept?
We use secure payment gateway Stripe to process card transactions.
Is my payment information secure?
Yes, your payment information is fully secure. We do not store any of your card information. Processing of your payment is is through Stripe and 100% secure. Our third-party provider Stripe offer the gold standard in secure online payments.
Can I get a refund?
If you are for some reason unhappy with our product we would be happy to provide reimbursement in the form of vouchers or cash. Please email [email protected] for more information.
Shipping & Returns
How much is shipping?
Shipping is FREE within Australia! We don’t like companies that try and make money off shipping, we think it’s a bad experience. Our international shipping rates vary but we try to be fair.
Where do you ship to?
Due to shipping costs, we only ship to United States, Australia and UK. We will soon expand beyond in 2020.
How do I return my item?
Due to the nature of our product we rarely offer returns. If you feel like you have been sold faulty goods then please email us at [email protected]
How to I dispose of The Earth Pen
It’s super easy to dispose of your pens, just pop them in the recycling bin and you’re good to go. You can make the sorting process simpler by unravelling the pen but it’s not necessary, all the components are recyclable anyway. The plastic ink part is made of ABS plastic which is easily recyclable.
How to I dispose of The Clicker Pen
You can dispose of your pens easily, just pop them in the recycling bin and you’re good to go. You can make the sorting process simpler by taking apart the pen bits but it’s not necessary, all the components are recyclable anyway. The plastic ink part and caps are made of ABS plastic which is easily recyclable.