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Other things

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  • We test every pen personally before they go out but if for some reason any of them don’t work, send us a video on Instagram/email and we’ll get some replacements to you on the next workday. Alternatively, we can provide you a full refund.

  • If you’d like to use our images or graphics for promotions or collaborations, we have a dedicated media site you can access. When you use one of our photos, please reference us, especially our Instagram @ecopenclub, so we can thank you!

     

  • We love to collaborate with like-minded brands through Instagram and Pinterest. If you are interested in working with our brand, we would love to hear from you. We run promotions that range from affiliates, photographic commissions, and partnerships. Please contact us with more exciting information!

  • If you’re a European resident, your rights are protected under the General Data Protection Regulation (GDPR). Among other things this gives you;

    • The right to be informed – we provide transparent information about how we collect and use your personal data
    • The right of access – we give you access to the personal data we control or process about you
    • The right to rectification – we allow you to correct or complete personal data if its inaccurate or incomplete
    • The right to erasure – also known as ‘the right to be forgotten’, we allow you to have your personal data erased
    • The right to restrict processing – we allow you to stop us from using personal data of yours that we hold
    • The right to data portability – if requested, we will supply you with a copy of personal information you’ve supplied to us
    • The right to object – you can object to us processing your personal information (eg for use in direct marketing)

    Our Privacy Policy is the best place to go for full details on your rights and how we handle your personal information.

  • Of course! We would love to have your insights on how we can improve our products. We are a young and small team so any suggestions you have are more than welcome. Feel free to contact us and we’ll take it from there.