Placing an order Archives - eco pen club
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Placing an order

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  • Currently all international deliveries are on hold until further notice. All domestic Australia deliveries are suffering slight delays but should be with you within 3-5 working days. For the latest information on delivery times from Auspost, please click this link.

  • Our pens are packaged entirely plastic-free and in the most eco-friendly way:

    • Our envelopes are made from recycled paper
    • The tape we use is adhesive kraft paper
    • All marketing materials are printed on recycled paper
    • The pens are packed in a custom printed linen bag (it’s one of the most sustainable materials)
    • For the majority of our orders, we send through Sendle, who are carbon-neutral
    • All ink we use is soy-based

    Click here to see an example photo of our packaging (via Instagram)

     

  • We believe you shouldn’t have to pay for shipping. How annoying is it when you get to the checkout and there a minimum spend or unexpected fees?! it’s just not cool! So don’t expect shipping charges from us ever!

  • No, but we want to! We are currently working out the pricing and trying to give everyone the best deal possible. If you have any feedback please let us know at founders@ecopen.club.

    We do offer wholesale if you’re interested in large quantity orders.

  • Discount codes aren’t really our thing but from time to time we do create a promotion. If you don’t see anything on our Instagram, then the discount code you have might not be real.

    We don’t offer discount codes of our sample packs as we actually make a loss on this product. We take the hit as we’re so confident you’ll love the pens!

  • All personal information is processed, stored and secured in accordance with our Privacy Policy.

    We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it (including encryption and password protection). However, no method of transmission over the Internet using industry-standard technology is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

  • Yes we do! You can select it as an option at checkout. When you submit your order, you will be taken to Afterpay’s portal briefly and then arrive back at our site for confirmation.

  • We accept PayPal! Your trusted payment provider is there to keep you at ease. Select the PayPal option at checkout and follow the instructions. You’ll be whisked away to PayPal’s portal briefly and then brought back to our site for an order confirmation.

  • That’s terrible news! From time to time we do experience delays, especially with international orders. If your order hasn’t arrived within 5 working days for domestic or 10 working days for international, then please contact us with the following information:

    • Order number
    • Shipping address
    • Your favourite colour
  • Due to postage costs, we don’t offer tracked postage on our sample packs and multipack pens, sorry! If you order large volumes via wholesale, we ship with Sendle , which will include a tracking number. This tracking number will be available on your order details page we sent via email.