Commonly asked questions
How are my pens packaged?
Our pens are packaged entirely plastic-free and in the most eco-friendly way:
- Our envelopes are made from recycled paper
- The tape we use is adhesive kraft paper
- All marketing materials are printed on recycled paper
- The pens are packed in a custom printed linen bag (it’s one of the most sustainable materials)
- For the majority of our orders, we send through Sendle, who are carbon-neutral
- All ink we use is soy-based
Click here to see an example photo of our packaging (via Instagram)
How eco-friendly are your pens?
Our pens are very eco-friendly! The Clicker pens are 50% less plastic than traditional pens and the Earth pen is a whopping 85% less plastic. The paper used is from a Forest Stewardship Council certified factory and the majority of our paper used is recycled. The very small percentage of plastic we use in our pens is easily recyclable (unlike many bioplastics). On top of that, we plant an entire tree for every pack sold and offset more carbon than we emit.
For more information, see our why paper pens page.
100% satisfaction guarantee
We’re so confident you’re going to love our prodycts, so we’re offering a 100% satisfaction and money-back guarantee. If for whatever reason you aren’t happy, we can offer you a full refund, no questions asked! Please see the terms section and follow the instructions.
How do I return my item?
What a shame! But these things happen! All you need to do is fill in our returns form and we’ll send you a pre-paid return label you can stick ontop our envelope to send back. As the envelope has been opened before, please make sure the flap is secured correctly.
How much is shipping?
Shipping is free if you spend over 20 AUD/USD/GBP/CAN. Otherwise, see below for the table of prices.
- Australia: Free/$1.99 AUD
- United Kingdom: Free/£9.99
- United States: Free/$12.99 USD
- Canada: Free/$12.99 CAN
Can I have my logo on these pens?
For sure! You can print your brand on our pens. We keep a certain amount of unbranded pens for custom printing. There is a minimum order quantity (at least 250). Email us at email@example.com for more information and pricing. Alternatively, you can just DM us on Instagram, we’re always on there…